A Guest Post : 7 Steps to Building Successful LinkedIn Relationships

Our guest blogger, Anthony Fasano, P.E., ACC.

I am frequently invited to give 60 minute seminars on how to use LinkedIn effectively. In an effort to keep these seminars simple and useful, I developed the following 7 steps to guide individuals and organizations through building LinkedIn relationships that will be impactful to their business, which I will share with you through the following post.

1. Build a Complete Profile
a. Make sure your profile is 100 % complete – include education, awards, etc., the more robust, the higher your Google ranking
b. Use a professional picture, preferably one that you use on other sites
c. Use the specialties box to add keywords that will help with LinkedIn and Google searches
d. Update your status regularly with articles, desires, quotes, etc.
e. Change your profile when your professional title changes
f. Include your website and blog under “Websites”
g. Do not block incoming e-mails from LinkedIn

2. Connect with people you know. This includes clients, co-workers, colleagues, college friends, etc. There are so many people on LinkedIn that you may feel overwhelmed at times. Start by connecting to your ‘warm market’. You can use LinkedIn’s webmail importer (under Contacts) to find your contacts through your e-mail who are already on LinkedIn. Once you start building up ‘warm market’ connections, request recommendations (under Profile) from those that you have worked for or with in the past.

3. Determine your target market! You will not build successful relationships on LinkedIn unless you define your target market. There are millions and millions of people on LinkedIn, if you don’t have a clear idea of whom you want to talk to, you will waste a lot of time. Once you have identified your target market, then you can start to really focus your efforts on LinkedIn and social media in general.

4. Join Groups focused on your target market. Joining these LinkedIn groups will give you access to large numbers of people. This gives you an avenue to communicate with and relay information to your target market.

5. Participate in discussions in your groups. Participating in group discussions will help you to establish yourself as an expert in your field and build your credibility within your target market.

6. Through the discussions and groups, connect with people in your target market or industry. Once you join these groups and start to participate in them, you will have the ability to start to connect with people in your target market. I like to call these “strategic” connections, as they can be very impactful to your business.

7. Start building professional relationships with these “strategic” connections that will have an impact on your business, whether they become clients, partners, etc. To build successful relationships on LinkedIn, you have to take the relationships further than just connecting. Start speaking with these people whether by direct message, e-mail, telephone or even in-person meetings, once you get to know them.

All right, now you have a road map to start building successful LinkedIn relationships, get to work!!

Anthony Fasano is a professional coach, speaker, and author specializing in career and business growth and development. He uses his highly effective coaching and speaking techniques to help helps individuals and organizations sustain, grow and expand! He is the author of a Daily Boost From Your Professional Partner, a popular (and free!) daily e-mail service available to professionals interested in staying focused and inspired in their career and leadership endeavors. Anthony is also the Founder & CEO of Powerful Purpose Associates; you can visit his website at www.powerfulpurpose.com. Click to Connect with Anthony on LinkedIn and Facebook for valuable career and business growth information.

The Gift of Giving

It’s that time of the year again. Enchanting sounds, colorful lights and warm wishes from friends and family are a friendly reminder that it’s the season for giving. Tara Parker-Pope says, “…giving gifts is a surprisingly complex and important part of human interaction, helping to define relationships and strengthen bonds with family and friends. Indeed, psychologists say it is often the giver, rather than the recipient, who reaps the biggest psychological gains from a gift.”

This year at The Byne Group we’ve decided to give the gift of a flock of chicks through Heifer International. In past years we’ve purchased a goat and honey bees. And the giving continues throughout 2011. For every new client we’ll be purchasing a flock of chicks in their name!




Network for Good is all about giving and making it easy for people to give. Imagine that every time you became inspired to help someone or something that you could do it with just a click of your mouse. How about the gift of a “good card?” You can purchase this card online at www1.networkforgood.org/good-card and then give it as a gift to whomever. The recipient can use this card to donate to any of their favorite causes; a charity fighting a disease that’s touched your family; the homeless shelter around the corner; or the school you love.

Giving made simple! What are you “giving” this holiday season?

–Melissa Behrens, Art Director, The Byne Group

(source: A Gift That Gives Right Back? The Giving Itself. New York Times, http://www.nytimes.com/2007/12/11/health/11well.html)

A Guest Post : Ethics in Graphic Design

Our Guest blogger and friend, Eileen MacAvery Kane, shares her insights on a topic close to my heart.

Ethics is a hot topic in many fields of study these days. Business majors, law students, and those entering the health field are usually required to take courses in ethics. My son, an undergraduate business major, recently took a course on environmental law. The required text was “The Ethics of Climate Change” with a sub-title of “right and wrong in a warming world.” While the term “ethics” often conjures up a visual image of “purity” and seeing things in “black and white,”as my son discovered, ethics is a grey area where right and wrong aren’t always clearly defined.

I’ve worked as a graphic designer for over 25 years and recently completed my MFA in graphic design with a thesis focusing on ethics in graphic design. Since writing a paper, creating a blog, and publishing a field guide on the topic, I’ve had friends and colleagues call me “the ethics lady” and imply that I walk on higher ground because of it. On the contrary, I’m no more (or less) ethical than the rest of us, just a bit more informed as a result of my research.

When I started working with this topic I thought because of my extensive industry experience I would know most topics dealing ethics in graphic design. As I began to talk to industry professionals, educators, and students I soon discovered topics that I hadn’t even considered. Graphic designers deal with all kinds of ethical issues on a daily basis—crowd sourcing, cronyism, sustainability, photo manipulation, copyright, cultural influence, corporate sponsorships, font licensing, and responsibility to their clients are just a few.

Informed and responsible graphic design firms can help their clients navigate through these issues and create branding and marketing materials that are ethical on all fronts.

Read more here: http://www.ethicsingraphicdesign.org/?page_id=31

–Eileen MacAvery Kane

Nyack Hospital : Give and Grow

When we heard about the Give and Grow Program through The Journal News we knew we wanted to be involved. Knowing this ad was going to run in September and October and that October is National Breast Cancer Awareness Month we chose to highlight The Breast Center at Nyack Hospital for one of our submissions.

We did research on breast cancer in women to inspire us, we wanted to have a real impact on the readers and felt the ad should be a public announcement reminding women to get their yearly mammograms. This is where we pulled in the headline, "1 in 8 women will be diagnosed with cancer," a statistic that certainly got my attention. The body copy supports and reinforces the headline message, "By the time you can feel a lump in the breast it is often 0.4 inches, or one centimeter, in size and contains roughly a million cells. It is estimated that a tumor of this size may take one to five years to develop. During that time, the cancer may metastasize, or spread by lymphatics or blood to areas elsewhere in your body."

Once we had the headline and copy down we needed a visual. After some different visual ideas I came up with the perfect image, a simple pink string around a woman’s finger. Using Dana, our Junior Designer’s index finger we took lots of shots and with a little photo retouching we added the image into the layout. We chose to create the ad in black and white to show the bold importance of having a mammogram while keeping the ribbon pink as a focal point and because the pink ribbon is so iconic.



I hope the ad we created reminded women to the importance of making their yearly mammogram appointments.

–Melissa Behrens, Art Director, The Byne Group



SPCA of Westchester : Give and Grow

The Give and Grow program sponsored by The Journal News was really the perfect fit for us. We always try to give back, not only to our clients, but to our community as well. Now we could give back with a 10"x10" pro bono ad for a charity of our choice that would run in The Journal News for free.

We chose SPCA of Westchester as one of the organizations to create an ad for because of their stellar reputation for providing care and permanent placements for animals in need. They are also involved in countless community programs revolving around animals. I’m a huge animal person and these organizations give all of our communities and friends hope.

We met with Lisa Bonanno, Development Associate at SPCA of Westchester, and took a brief tour of the large facilities in Briarcliff Manor, NY. Lisa wanted to focus the ad on "The Lonely Hearts Club" – a new program at SPCA of Westchester that is dedicated to placing animals who are older or have special needs – both socially and physically.

After thorough research of regional shelter and animal service ads, we decided to take a surprisingly brighter and hopeful approach rather than focus on the negative. We decided to make the ad entirely from a dog's point of view.

Zach is the pooch we decided to feature. He's a 2 year old handsome fella who’s part of The Lonely Hearts Club program. So cute, he surely deserves a forever family of his own and think he would have much to say if he could, so we decided to become his voice.

The ad’s headline gives you the big story – Zach is lonely without a family and the supporting copy is his brief story of coming to SPCA of Westchester, how great they’ve been to him, how he would love to move onto his forever family, and that you should come visit him and his friends. The remaining copy tells you more about the organization, it's importance to the community, and highlights contact information for you to take further action. The SPCA of Westchester has a photographer they use on a regular basis who provided the photo. [snootydog.com] We decided to silo the dog out of the photograph and set him on a warm yellow background for high color impact in a newspaper that is mainly black and white.


We believe the ad was successful and are grateful to have been a part of the Give and Grow Program. The SPCA of Westchester loved the ad as well. It is currently on display at the front desk for everyone to see.

–Amanda Holt, Creative Director, The Byne Group

I'm Not Much of a Traveler, I Don't Go on Guilt Trips, or Do I?

I just read a really fascinating article a client forwarded to me from the NY Times today. The article makes the point that it isn't financial incentives or more information that drives consumers, but guilt. The article focuses on the secret to turning consumers green with some amazing examples on how and why a little bit of guilt works. [http://bit.ly/Green-Consumers]

I have always felt the goal of marketing and advertising should be to create an emotional connection with the viewers, and when done right it works. We love to share an experience that make us laugh, feel inspired and proud. But what about guilt, should that ever be part of the equation? I was raised in the middle, middle child, middle boomer, middle grades, sandwiched between the guilt my parents fostered in me and my kids knowing how to manipulate it. Think about how marketers have tuned in to this powerful “guilt” weapon. I read a study that when boxed cake mixes introduced the idea that customers had to add their own egg to the mix the sale of the product spiked. The study explains that people felt less guilty about not baking from scratch!

There are tons of consumer research papers on this subject. According to a 2009 paper, Measuring Existential Guilt Appeals on Donation Intention [http://bit.ly/awOsQ1] "When the audience feels existential guilt they will attempt to minimize the feeling by possibly donating to charity. But that highly intensive guilt appeals evoked anger, irritation and annoyance."

I’m happy to say that I am getting better in managing my own guilt. After all it's just a substitute emotion when you're unwilling to feel what you're really feeling and serves no useful purpose at all. Now please, tell my kids!

What are your thoughts on the subject, please share.


–Ann Byne, Principal, The Byne Group

Surprise Me Please and While You're at it Make Me Laugh!

This concept is nothing new as Aristotle, one of the great thinkers from the ancient world said "The secret to humor is surprise."

I think its human nature to like surprises, defined by freedictionary.com, surprise is, "to cause to feel wonder, astonishment, or amazement, as at something unanticipated." In advertising and marketing both off and on line, the element of surprise makes us take notice. Then add the extra zing of humor to the mix and you’ve got the beginning of a powerhouse of a campaign.

Just think of some of your favorite campaigns from the past. To totally age myself, one of my favs is "Where’s The Beef" from a Wendy's ad in 1984 (yikes, how time fly's). In the ad, a very senior Clara Peller receives a burger with a massive bun from a fictional competitor. The small patty prompts her to angrily exclaim, "Where's the beef?" This catch phrase was repeated everywhere and practically started the term viral marketing before the term ever existed. For those of you who weren’t even born in 1984 just think about the 2010 Super Bowl ad with Betty White selling Snickers, an ad that did go viral with over 2 million views on youtube. (http://www.youtube.com/watch?v=X1Sv_z9jm8A).

But it doesn’t have to be just traditional advertising, I love the guerrilla marketing campaign that IKEA has been using. They went to the streets and literally covered benches, parking meters even bike seats with their fabric and added small signs which read" A little Fabric Makes a Big Difference" completely brilliant and unanticipated! (http://inventorspot.com/articles/ikea_element_surprise_7332).

Any great campaigns that made you feel wonder, please share.


–Ann Byne, Principal, The Byne Group

Don't Shout at Me

When it comes to marketing it’s not how loud you shout it’s how well you make the connection.

I’m spending a week helping out with my 3 year and 3 month old grandkids and I realize the same is true in influencing people in our personal lives. I forgot the morning fights I had when my kids were 3, you know waking them up, what they will or won’t wear to school, how full the cereal bowl has to be, etc. It would be easy to shout and demand they do what I want but to what end. In a book about parenting to inspire values titled, Children Learn What They Live, the focus is the way things are said. If you shout one day how much louder will you need to shout the next to be heard. Any of us who have raised children know eventually they will tune us out completely. The ideal way, listen and understand the motives for the behavior and gently but clearly motivate.

Motivating clients is very much the same. First you have to understand your marketplace and find meaningful connections. Next you need to be consistent in your message. And last remember we live in a media cluttered world, delivering communications with simplicity and clarity makes all the difference.

–Ann Byne, Principal, The Byne Group

Calmness, a Goal at the Workplace

When was the last time you thought of yourself as being calm. For most of us these are anything but tranquil times. We’re inundated with information, overwhelmed with daily tasks and asked to keep pace with technology that keeps moving faster and faster. Personally I can’t tell you how often I have responded to email from clients without thinking through the correctness of my answer and even worse the flippant way I might have handled an issue with staff saying words that can never be taken back (if anyone reading this ever felt bruised, I'm really trying to do better).

A favorite quote of mine by James Allen an English poet from the early 1900s said it well. “The more tranquil a man becomes, the greater is his success, his influence, his power for good.”

What to do! A possible suggestion, lets continue to have the conversations, (either on- or offline) but lets give ourselves some breathing room before and after. Take time to take stock, breathe and yes be calm!

Any ideas on how you find calmness during your workday, please share.

-Ann Byne, Principal, The Byne Group

Adventures of The Byne Group Intern

Hi everyone,

Guess what? I'm a finalist in the Chiquita Banana new label contest! The contest was to design a new fun label that will be featured on the bananas, without using any text. So I made the top 50… although the designs won't be officially posted on eatachiquita.com until August 23, 2010.


When it's up I am going to need everyone to vote for me. Top 18 designs get to be printed on the bananas!!!

–Dana Tandoi, Intern, The Byne Group

Adventures of The Byne Group Intern

Hello everyone! I'm back!

Since I last blogged The Byne Group has kept me very busy. I've worked on such a wide array of different projects. Over the last few days I have been working on flyers for a local charity, made a few changes on a logo I've designed for an insurance company, designed a whole invitation package for a banquet event, and was on the set of a photo shoot.

Being on the set of a photo shoot is so exciting! There is so much that goes into taking a picture it's insane. All the equipment has to be set up just right, the model has to be sitting at the right angle, and the weather needs to be cooperating to get that "picture perfect" picture. It was really interesting to see the process of making that perfect picture.


This photo is from one of the shoots I was on for United Hospice of Rockland.

Back to work!
Dana

–Dana Tandoi, Intern, The Byne Group

The "KEY" to Keywords

10 Tips to Maximize Your SEO Using Keywords

Our clients are always asking us for ways to improve traffic to their websites. “One of the 'KEYS' to improving their SEO” we tell them, "is to use keywords correctly.” Here are 10 tips to help you unlock the keyword puzzle:

1: When setting up your website, make sure you have descriptive content on your home page that will be recognized by search engines. This means using words and ALSO phrases that pertain to your particular service or product.

2: A little research could be the KEY! Make a list of words and phrases that describe your service or product. Now go to your competitor’s site or a comparable service present online and see how they are or aren't utilizing keywords. Looking at comparable sites (if designed wisely!) is a great way to see if you're missing an important phrase or keyword.

3: Do a bit of research about how your customers or users might describe your service or product. You might be surprised that your definition and theirs contain different descriptions AND different keywords or phrases you may want to incorporate.

4: DON'T use slang or "industry" terms unless you provide an industry service or product. Use keywords that the general public would likely be using to find you.

5: If your service or product is contained to a "location," make sure that location is stated somewhere on your home page. We all hate when we pull up a service thinking it's local and it's halfway across the country. If your service is national or international... well, you should state that too!

6: Is your copy live? Images of text are not going to help your SEO. Make sure your keywords are not images but live text, including your menus.

7: A good way to "ADD" keywords to your existing home page is to put an additional list of keyword links at the bottom of your page that are descriptive and bring users to subsequent areas of your site. This is also a useful tool for your SEO when designing a new site.

8: DON'T over do it! In this case, less is more. Cramming as many keywords or phrases that are not relevant to your service or product can actually lower your rankings. Choose wisely, and if you are unsure, you can get help from experts (like The Byne Group), to guide you.

9: Now, make sure your hierarchy of web pages in your site also follow these rules and contain keywords and relevant phrases for your service or product. Follow all the same general guidelines as for the home page.

10: And finally, if this all baffles you, just call us at The Byne Group and we’ll help you unlock the keyword puzzle!

–Amanda Holt, Creative Director, The Byne Group

Giving Back is Good for Business

I’m a big believer in giving back to the communities we do business in, but is it also good for our small businesses bottom lines? I believe so! Giving back to the community can raise your business' profile and even bring you more customers or clients.

According to Umair Haque's article from Harvard Business Review, Why Betterness is Good Business. “Striving to do more good is associated with greater profitability, equity and asset returns, and shareholder value creation.” And he believes these new business models will help build companies with a purpose, and a mission that is truly understood by their customers.

And as successful members of the community, we have a responsibility to help those that are less fortunate and contribute to the common good. I really enjoy the intangible benefit of giving. Giving back to the community gives me a wonderful feeling of connectedness and the satisfaction of at least trying to make my small corner of the world a better place.

I think customers like patronizing businesses that give back and I believe that giving back has helped my firm move forward!

Have you found ways to give back, would love to hear from you.

–Ann Byne, Principal, The Byne Group

Meet The Byne Group Intern

Hi everyone! I am Dana, the new intern at The Byne Group. Currently I am a Senior at SUNY Purchase where I am studying Graphic Design.

I have only been here two weeks, but have noticed that being in the working world is slightly different than being at art school. For one, I have yet to walk in and find someone sleeping at their desk from the night before. Also, design work goes in and out of the office in about two or three days. At school it’s more like six or seven weeks.

Despite the differences, I love my internship at The Byne Group just as much as being at school. They have truly welcomed me and made me feel part of their "group."

–Dana Tandoi, Intern, The Byne Group

Take the Plunge into Web 3.0

We have now entered the world of Web 3.0. Is your website stuck in 1.0 or 2.0 mode? Answer these 5 questions to find out:

1: Is your site static? (meaning your website shows the same content over and over again)

2: Has your company grown and evolved? That’s great! But have you brought your website along for the ride?

3: Are your competitors’ websites bigger and better then yours?

4: Is your site interactive with your viewers?

5: Have you added social media outlets to your website?

These are the most important things to keep in mind when updating your website. Basically your website is your “first impression” and we all know first impressions are very important. I can say from personal experience how important a well designed website can be to potential customers.

When I moved recently I needed to find a veterinarian closer to my new home. So I searched on Google Maps for local vets in the area and chose one with a great website design. The information was well organized I could move through the site easily and found everything I was looking for. I knew that a company who is well branded probably had it pretty well together (first impressions...). Once I visited the vet, their office, stationary, their everything had one consistent look. They left out no details. And the veterinarian herself was amazing. [rockawayvet.com]

You need to keep your website interesting, up-to-date and take the leap into Web 3.0. You don’t want to bore your current customers and in the process of the update you’ll probably get new customers.

–Melissa Behrens, Art Director, The Byne Group

Coincidences, Serendipity and Business Success

I am a believer in serendipity and coincidences and the amazing power it has in our lives. Hey one of my favorite sayings is “coincidences is gods way of being anonymous.” In a book by Glenn Llopis titled Earning Serendipity he talks about serendipity and the 4 steps that build pathways to prosperity. [www.earningserendipity.com/the-book.php]

The one that really resonated with me was seeing with circular vision. He describes that when you broaden your observation beyond what you seek and beyond the obvious details in front of you, you enlarge your field of opportunities.

I think that’s so true! I was a one person show until I received an unsolicited call from someone looking for work. Rather than being dismissive we spoke for a bit and he shared that he had designed his own magazine in Ireland. Coincidentally I learned earlier that day that I was chosen to design a magazine, something which I felt completely unprepared for! Hence my first employee.

I comfortably search within conversations in business settings for links, the numerous aha moments with surprise connections. You know, where did you grow up, what book did you just read and love? And when I network for business it especially helps me to feel less awkward. Where my difficulty seems to arise is comfortably doing the same with family and friends for “business” aha moments. Finding the links that might lead to business referrals seemed too tacky.

Maybe this comes easier for men, you know over a round of golf with pals the conversation naturally shifts to business connections. I hate to generalize but not so for women. Conversations with our friends tend to drift towards our children or the most recent guy in our lives. Of course we might complain about work or ask for business advice but asking friends or family for business connections seems to be pushy and personally speaking almost taboo.

I’m seriously trying to rethink my point of view and will attempt to use the powerful tool of “serendipity” in all phases of my life. HELP! Any thoughts or advice on how to get there please share.

–Ann Byne, Principal of The Byne Group

The Millennial Generation & Social Media

Marketers are enthralled by Gen Y's youngest partner, the Millennials and for very good reason: They are an important market today and will become even more important as they graduate, hopefully start jobs, and spend money.

Because one of the markets we do work in is colleges, I can't get enough on the subject. Today I read with interest an article at media post by Jack Loechner about 200 Students from the College of Journalism at University of Maryland who unplugged all their media for 24 hours. (http://www.mediapost.com/publications/?fa=Articles.showArticle&art_aid=127323)

I have a nineteen year old nephew and if you spend any time around any 18-22 year olds you know gadgets are like appendages to them. They can't imagine life without their cell phones and iPods. So what caused the most anxiety for these 200 Millennial's in the study? One student wrote, "This technology craze has become so deeply ingrained in each of us we know no other way of living our lives, but to rely on our cell phones, laptops, televisions, and iPods to keep us occupied and connected with the world around us..."

Daily text-messaging by teens has "shot up" dramatically in the past 18 months, according to a new study, "Teens and Mobile Phones," from the Pew Research Center's Internet & American Life Project. The study also said nearly 75 percent of 12- to 17-year-olds have cell phones, hey no surprise here. And the love affair between teens and texting will only continue to grow. An interesting dilemma as marketers try to stay connected to this generation in a honest and meaningful way.

–Ann Byne, Principal of The Byne Group

Tradigital : The Link Between Traditional and Digital Marketing?

Just when I though I heard it all I came across a term that was a new one for me “TRADIGITAL” on a post written by fellow Pratt Graduate David Darmano. I checked the term out and it’s not in any dictionary or on Wikipedia but it is a very simple way to understand the link between traditional and digital marketing.

To me simple is always good when I give seminars. I like using “outbound vs. inbound” to describe the difference between new and old media. With outbound we send our messages “out” to the world, using all forms of traditional advertising. With inbound we depend on people finding us and coming “in” and hopefully sharing with their contacts their experiences, hopefully positive. But what links the two together? Enewsletters, eblasts, ecampaigns, banner ads fills that gap. With these tools we have the opportunity to say what’s on our mind and tell our own stories about our firms. Then if we have added interesting links we get to hear opinions and a conversation can begin. The best part, we can evaluate what works by those responses; who opens it, where they go, who opts out and who passes it on. But what do we call that link?

As I was preparing for a seminar I was giving to the Association of Development Officers last week in Westchester I decided to use the term “tradigital” and see how my audience responded. It was fun watching peoples expressions and even more fun when they tried to say the tongue twister for the first time! Thanks David, it has real stickiness and it will definitely be in my next seminar as well! Check out David at darmano.typepad.com.

–Ann Byne, Creative Director/Principal of The Byne Group

What's Your Brand Story : Why the Promises Our Firms Make Matter

“Brands are stories, containing a promise to perform, at every possible contact point. These stories are accepted or rejected by consumer audiences based on performance.” –Neal Mendelsohn, Chief Experience Officer at Fourth Wall, LA

I agree with Neal, stories matter. It’s the way potential clients are engaged, acquired and retained. In my years helping firms with branding and marketing I sometimes see a gap between the promise a clients story makes and the experience people might have. What I try to stress moving forward with them is the importance of an honest message. Hiding our real capacity from other people will eventually lead to diminish our capacity for real. This is not about lying, it’s about being transparent. And once you cross the line it becomes a slippery slope becoming impossible to ever catch up!

Whenever I give seminars on branding and social media I use a great definition Howard Levy, Principal of Red Rooster Group shared with me.

Promise + Experience = Brand

I like it because it’s such a simple way to understand that an experience that doesn’t live up to a firm or organizations promise impacts how their brand is seen not to mention their bottom line. The lesson that keeps resonating with me is something a mentor shared with me years ago, “under promise and over deliver.” It sounds so simple and so logical that we almost take it for granted. And now with social media and ambient awareness, it’s a big, virtual world out there and whether you like it or not, people are talking about you! Every time you can give more than promised it’s like giving a little present that people aren’t expecting.

*Oh, and by the way Neal Mendelsohn is my very talented cousin. (My dads brothers left NY to follow their dreams in California in the 60s and their kids never looked back) Visit his blog: staytruetoyourbrand.com

–Ann Byne, Creative Director/Principal of The Byne Group

Yes, I Collect

The Power of “Nostalgic” Marketing Inspired by Collecting

I’m not sure why, but I collect flower frogs and doorknobs. I don’t arrange flowers frequently and I really don’t need the doorknobs, but I just can’t stop. It’s the emotional connection I have that compels me to collect. I have other collections as well. Crate labels, coins, and of course as a designer, I collect bits and pieces of art, wood type, advertising and designs I find interesting and inspiring.

For me, the items I collect are points of inspiration. I tend to surround myself with these items as constant visual stimulation. Others may display collections in their homes as décor. In most instances though, our collections are nostalgic ties to our past. We have memories connected to these objects.

Today I find myself even collecting people. Yes, people. With the invention of Facebook, I’m finding myself wrapped up in nostalgia. Connecting (and collecting) people from my past. Each new connection brings back a memory. Sometimes not so great, but overall memories that are positive, and make me feel good inside. Don’t think the people running Facebook and other social media applications haven’t picked up on this. It’s a form of Nostalgic Marketing, and it’s working!

Creating an emotional connection with your audience is one of the most important objectives when trying to get and keep ones attention. We strive to make these connections with our design strategies at The Byne Group with each project we work on. Many times I look to my collections for inspiration or try to find out what others collect, both physical and emotional, to come up with an idea. Using a certain font or color combination may be all it takes to evoke a nostalgic, emotional response from a particular audience.

Some companies are re-introducing the nostalgic product itself as a marketing strategy such as Ford’s re-launch of the Mustang, and Coca-Cola’s vintage glass bottle packaging. Other companies, like VISA, are banking on your nostalgic connection to visual stimuli by using vintage footage in their recent Olympics sponsorship commercials. Then there are the companies that want you to start collecting products. How many times can you remember the end of a commercial yelling, “Collect them all!”

Take a look at what you collect. What is your particular audience collecting or have a nostalgic (emotional collection) attachment to? Video games, barbed wire, milk glass, Facebook friends? Whatever it is, it can become a powerful tool in your marketing and design strategy.


-Amanda Holt, Art Director, The Byne Group

Cultivating Your Brand in the New Economy: How Social Media Becomes a Trust Agent

I don’t believe social media will ever replace the need for business development people or traditional marketing but in the new economy it definitely needs to be a part of your marketing arsenal.

Traditional branding is a top down approach with companies, both profit and non-profits defining their own brand. The difference today, brands are being defined by conversations, by what people say both good or bad about your firm. Is this how your firm is engaging clients?

Promise + Experience = Brand

Core values of a firm are created internally, but the branding of the promise happens outside by how clients experience you. In today’s environment where every firm offers “quality services, on time and under budget,” it is difficult to differentiate. Difficult unless you have built trust and relationships in the market place. “Look at it this way: "Traditional marketing was like taking a sledge hammer and hitting your prospects and clients over the head with it. It was almost like, “Believe me, or else.”

Branding today is like a magnet that draws clients to the company a “trust agent." This is the real value and purpose of social media in a business context.

Facebook and LinkedIn are already well established. And your firms’ employees and clients under the age of 40 use Twitter and text messaging as a part of life. So, this is definitely not a fad. Social media is the place where you cultivate your brand in the new economy and where ambient awareness is a way of life. And yes like everything else worth doing it takes thoughtful strategy and a real commitment of time to do it right.

–Ann Byne, Creative Director/Principal of The Byne Group

Parts excerpted from: engineeringdaily.net

Building Relationships: Pleasing Your Existing Customer Base

How are you getting through this tough economic time?

Last year during our regular Monday morning meeting I broached the subject about the economy with my team. Lets talk about our future? None of us knew exactly how things would play out and yes I was more than a little nervous. What I did know and shared with them was, now more than ever, our clients needed to know how valued they were and we needed to approach their assignments no matter how small, as if it was our first and only chance to prove ourselves. We’ve worked very hard this year and we’ve been lucky, our clients are all still in business and happily, not one of them has gone elsewhere.

While a growing business needs to constantly have new customers, the focus must be on pleasing your existing customer base. From my experience companies that fail to nurture and retain their clients ultimately fail. I remember when the dot com was all the rage in the 80’s (ok, so I’ve been around awhile). Firms I knew were dropping their clients pursuing the glitzy new kid on the block! Sadly when it all went bust many of those firms went out of business.

According to an article in Harvard Business Review “Building Relationships” shows where many companies are headed, and all must inevitably go if they hope to remain competitive. The key distinction between a traditional and a customer-cultivating company is that one is organized to push products and brands whereas the other is designed to serve customers...”

–Ann Byne, Creative Director/Principal of The Byne Group

Harvard Business Review: http://hbr.org/2010/01/rethinking-marketing/ar/1

A Guest Post : Taking on Social Media – How One Non-Profit Took on the Challenge

Our Guest blogger and friend, Amy Stern, Director of United Hospice of Rockland shares her personal story.

On a fairly regular basis, Ann Byne, a member of our board of directors and principal of The Byne Group, encourages us to rethink how we are approaching our branding and marketing efforts. She suggested that we needed to start using social media to “get our name out there” as well as to develop and strengthen relationships with our supporters. My initial reaction was, “You’ve got to be kidding.” The resistance came from two areas of resistance: (1) This fifty-something was somewhat apprehensive about stepping into an area with which I was not familiar and (2) With everything we already had our plate, how would we make time for this? I’m sure many of you can sympathize.

Ann encouraged us to start small but to start. We agreed that we would publish an e-newsletter every other month. This seemed manageable to us. The first task was to begin to gather email addresses.They were gleaned from a variety of sources throughout the organization and are now added to on a regular basis so that the list will grow over time. Leadership staff has been asked to collect business cards with email addresses when they attend meetings. Donor envelopes allow for email addresses to be provided. Directories of local membership organizations were sources for the list. Responsibility for writing the newsletter was assigned to a staff member. The Byne Group taught us how to use the mass mailing software, Emma, into which we regularly download new email addresses. They also created a template into which we place our newsletter text. Their skilled eyes review and polish it before we distribute it. We just completed our fourth issue. Feedback has been positive and few addressees have asked to be omitted from the list. The challenge has been to write assorted snippets of news that encourage readers to: migrate to our website, open a link, answer a question or engage with us in some way. I can’t miss this blogging opportunity to share the most recent edition of our newsletter, click here.

Ann became quite the taskmaster and informed us that we were not yet done! The next step in the process was to identify a social media site on which we would create a presence. With trepidation, I volunteered to learn about Facebook. In order to become an administrator of a Facebook page, you must first sign on as an individual user. I spent a few weeks trying to learn some of the ins and outs. The Byne Group created our page and then like coaching a child to jump into the pool to learn how to swim, they sent us out on our own providing feedback along the way.

We soon learned that in order to make an impact, you need to gather fans. We didn’t want just any fans but rather fans of substance. For starters, we wanted individuals who lived in Rockland, supported our work, would believe in our mission, and would help us to spread the word about what we do.

In mid-November, I arbitrarily decided we should set a goal of 1000 fans by year end (we had 130 fans at the time). New Year’s came and went, our goal was so close, then by January 4 we hit 1000 fans. As of today we are at 1,196 fans. Success feels very sweet! Yes, It took a little work but we think it was worth it. We post something on our page several times a week. Examples of postings on our page are (1) unsolicited testimonials from fans about the services we provide (2) upcoming events and (3) a request for help with sign language translation that yielded a volunteer. Soon, we will post a survey and use its results to shape some of our advertising efforts. We are sold on the impact that social media can make. My recommendations, don’t miss this opportunity, start slowly, but start!

Oh and please join my list of fans, who knows 2,000 by the spring? [click here to visit The United Hospice of Rockland Facebook Page]

–Amy Stern, Director of United Hospice of Rockland