The Brands We love and Why!

Two of my favorite brands are Starbucks and Apple Store. In the book titled "The Power of Co-Creation" the authors talk about how these two brands (and others) have embraced a concept of co-creation to build huge successes.

Starbucks, an experience wrapped in a cup!

I first became a fan of Starbucks not because of the coffee but because of a segment on a Sunday morning show about how they treat their partners (employees) with respect and dignity. They are one of the most progressive employers in the U.S. and that really matters to me.

In 2008 Starbucks had to deal with "the perfect storm." The economy collapsed and the competition became fierce. They didn’t take it lying down. In 2008 they went interactive launching MyStarbucksIdea.com where everyone was invited to help "co-shape" it’s future. In the first year, 65,000 ideas had been submitted and 658,000 votes were cast. In 2009, 50 of the ideas had been approved and began launching. Then, they used their power to do good by launching "Pledge 5.starbucks.com" (ok it didn’t hurt PR either) where fans were asked to donate their time to community service. The result, by fall 2009, 1 million service hours were pledged. No one can say for sure but I believe these initiatives helped them turn a corner and in 2010 they returned to profitability.

The Apple Store, delighting our inner child!

Just step inside any Apple store and observe the level of positive energy. It’s no accident, Apple stores were designed to make customers feel comfortable; to play with the toys, interact with staff or just read their email. During a visit to Atlanta during the holidays, I had a great conversation with my cousin who has always loved Apple products. He was the first person I knew to purchase an iphone, he waited on line for 7 hours to get it and Apple served everyone breakfast (talk about putting a positive spin on a long wait). When the ipad was launched, he stood in line again. I guess I shouldn’t have been surprised that when he semi-retired from his successful career he decided to work part-time at an Apple store just for fun. Yes, I said fun! His excitement is contagious as he shares the relationships Apple creates with employees, and the meaningful two-way interactions it fosters with its clients.

Impressively, according to Ramaswamy and Gouillart "Apple embraced co-creation to enhance the speed and scope of its innovation, generating over $1 billion for its App-Store partner-Developers in two years." Not bad!

So, what have I taken away from Starbucks' and Apple’s roaring success? For me, it’s working to create a culture where staff and clients can comfortably interact, learn and even disagree. In the end it’s all about everyone flourishing.

Do you have a story about your favorite brand, please share.

–Ann Byne, Principal, The Byne Group

Please Talk Back (The Perfect Mantra for Social Media Marketing!)

Social media offers marketers an opportunity to engage in conversation about their brand. So, how did this baby boomer get to know anything about the benefits of social media? Isn't that a young person's game?

Well, once upon a time, a young woman (that was me), wielded my best marketing and design tools – Pantone markers, letraset – to provide clients with the kind of perfect layouts and marketing messages that assumed people were listening. For the most part, they were. It was a less cynical world. Marketers weren’t competing with the Internet, or YouTube or video on demand or online ratings. Consumers didn’t register for "do not call" lists, use DVRs to tape TV shows so they could “skip” the commercials, or Google clients to see how some of its previous customers felt about their service or product. When we talked to consumers the last thing we wanted was for them to talk back.

Fast forward 25 years, the design and advertising landscape has drastically changed. My markers and paper have long since been retired and replaced with a computer that allows my agency to create marketing materials in less than one twentieth the time. The newspapers of our day are fighting for their lives, the post office is gasping for breath and the youngest members of our population are determined to "opt-in" for marketing.

The times have changed, and good marketers must change with them. For me, that often means educating clients on the latest tools in the marketing toolbox. In some cases, it means pushing them online to listen to the conversation that's taking place right now about their brand. Better yet, I counsel them to encourage the conversation, to ask for feedback in order to do a better job of giving their customers what they're telling them they want.

Would love to hear your thoughts on the subject!


–Ann Byne, Principal, The Byne Group

A Guest Post : 7 Steps to Building Successful LinkedIn Relationships

Our guest blogger, Anthony Fasano, P.E., ACC.

I am frequently invited to give 60 minute seminars on how to use LinkedIn effectively. In an effort to keep these seminars simple and useful, I developed the following 7 steps to guide individuals and organizations through building LinkedIn relationships that will be impactful to their business, which I will share with you through the following post.

1. Build a Complete Profile
a. Make sure your profile is 100 % complete – include education, awards, etc., the more robust, the higher your Google ranking
b. Use a professional picture, preferably one that you use on other sites
c. Use the specialties box to add keywords that will help with LinkedIn and Google searches
d. Update your status regularly with articles, desires, quotes, etc.
e. Change your profile when your professional title changes
f. Include your website and blog under “Websites”
g. Do not block incoming e-mails from LinkedIn

2. Connect with people you know. This includes clients, co-workers, colleagues, college friends, etc. There are so many people on LinkedIn that you may feel overwhelmed at times. Start by connecting to your ‘warm market’. You can use LinkedIn’s webmail importer (under Contacts) to find your contacts through your e-mail who are already on LinkedIn. Once you start building up ‘warm market’ connections, request recommendations (under Profile) from those that you have worked for or with in the past.

3. Determine your target market! You will not build successful relationships on LinkedIn unless you define your target market. There are millions and millions of people on LinkedIn, if you don’t have a clear idea of whom you want to talk to, you will waste a lot of time. Once you have identified your target market, then you can start to really focus your efforts on LinkedIn and social media in general.

4. Join Groups focused on your target market. Joining these LinkedIn groups will give you access to large numbers of people. This gives you an avenue to communicate with and relay information to your target market.

5. Participate in discussions in your groups. Participating in group discussions will help you to establish yourself as an expert in your field and build your credibility within your target market.

6. Through the discussions and groups, connect with people in your target market or industry. Once you join these groups and start to participate in them, you will have the ability to start to connect with people in your target market. I like to call these “strategic” connections, as they can be very impactful to your business.

7. Start building professional relationships with these “strategic” connections that will have an impact on your business, whether they become clients, partners, etc. To build successful relationships on LinkedIn, you have to take the relationships further than just connecting. Start speaking with these people whether by direct message, e-mail, telephone or even in-person meetings, once you get to know them.

All right, now you have a road map to start building successful LinkedIn relationships, get to work!!

Anthony Fasano is a professional coach, speaker, and author specializing in career and business growth and development. He uses his highly effective coaching and speaking techniques to help helps individuals and organizations sustain, grow and expand! He is the author of a Daily Boost From Your Professional Partner, a popular (and free!) daily e-mail service available to professionals interested in staying focused and inspired in their career and leadership endeavors. Anthony is also the Founder & CEO of Powerful Purpose Associates; you can visit his website at www.powerfulpurpose.com. Click to Connect with Anthony on LinkedIn and Facebook for valuable career and business growth information.

The Gift of Giving

It’s that time of the year again. Enchanting sounds, colorful lights and warm wishes from friends and family are a friendly reminder that it’s the season for giving. Tara Parker-Pope says, “…giving gifts is a surprisingly complex and important part of human interaction, helping to define relationships and strengthen bonds with family and friends. Indeed, psychologists say it is often the giver, rather than the recipient, who reaps the biggest psychological gains from a gift.”

This year at The Byne Group we’ve decided to give the gift of a flock of chicks through Heifer International. In past years we’ve purchased a goat and honey bees. And the giving continues throughout 2011. For every new client we’ll be purchasing a flock of chicks in their name!




Network for Good is all about giving and making it easy for people to give. Imagine that every time you became inspired to help someone or something that you could do it with just a click of your mouse. How about the gift of a “good card?” You can purchase this card online at www1.networkforgood.org/good-card and then give it as a gift to whomever. The recipient can use this card to donate to any of their favorite causes; a charity fighting a disease that’s touched your family; the homeless shelter around the corner; or the school you love.

Giving made simple! What are you “giving” this holiday season?

–Melissa Behrens, Art Director, The Byne Group

(source: A Gift That Gives Right Back? The Giving Itself. New York Times, http://www.nytimes.com/2007/12/11/health/11well.html)

A Guest Post : Ethics in Graphic Design

Our Guest blogger and friend, Eileen MacAvery Kane, shares her insights on a topic close to my heart.

Ethics is a hot topic in many fields of study these days. Business majors, law students, and those entering the health field are usually required to take courses in ethics. My son, an undergraduate business major, recently took a course on environmental law. The required text was “The Ethics of Climate Change” with a sub-title of “right and wrong in a warming world.” While the term “ethics” often conjures up a visual image of “purity” and seeing things in “black and white,”as my son discovered, ethics is a grey area where right and wrong aren’t always clearly defined.

I’ve worked as a graphic designer for over 25 years and recently completed my MFA in graphic design with a thesis focusing on ethics in graphic design. Since writing a paper, creating a blog, and publishing a field guide on the topic, I’ve had friends and colleagues call me “the ethics lady” and imply that I walk on higher ground because of it. On the contrary, I’m no more (or less) ethical than the rest of us, just a bit more informed as a result of my research.

When I started working with this topic I thought because of my extensive industry experience I would know most topics dealing ethics in graphic design. As I began to talk to industry professionals, educators, and students I soon discovered topics that I hadn’t even considered. Graphic designers deal with all kinds of ethical issues on a daily basis—crowd sourcing, cronyism, sustainability, photo manipulation, copyright, cultural influence, corporate sponsorships, font licensing, and responsibility to their clients are just a few.

Informed and responsible graphic design firms can help their clients navigate through these issues and create branding and marketing materials that are ethical on all fronts.

Read more here: http://www.ethicsingraphicdesign.org/?page_id=31

–Eileen MacAvery Kane

Nyack Hospital : Give and Grow

When we heard about the Give and Grow Program through The Journal News we knew we wanted to be involved. Knowing this ad was going to run in September and October and that October is National Breast Cancer Awareness Month we chose to highlight The Breast Center at Nyack Hospital for one of our submissions.

We did research on breast cancer in women to inspire us, we wanted to have a real impact on the readers and felt the ad should be a public announcement reminding women to get their yearly mammograms. This is where we pulled in the headline, "1 in 8 women will be diagnosed with cancer," a statistic that certainly got my attention. The body copy supports and reinforces the headline message, "By the time you can feel a lump in the breast it is often 0.4 inches, or one centimeter, in size and contains roughly a million cells. It is estimated that a tumor of this size may take one to five years to develop. During that time, the cancer may metastasize, or spread by lymphatics or blood to areas elsewhere in your body."

Once we had the headline and copy down we needed a visual. After some different visual ideas I came up with the perfect image, a simple pink string around a woman’s finger. Using Dana, our Junior Designer’s index finger we took lots of shots and with a little photo retouching we added the image into the layout. We chose to create the ad in black and white to show the bold importance of having a mammogram while keeping the ribbon pink as a focal point and because the pink ribbon is so iconic.



I hope the ad we created reminded women to the importance of making their yearly mammogram appointments.

–Melissa Behrens, Art Director, The Byne Group



SPCA of Westchester : Give and Grow

The Give and Grow program sponsored by The Journal News was really the perfect fit for us. We always try to give back, not only to our clients, but to our community as well. Now we could give back with a 10"x10" pro bono ad for a charity of our choice that would run in The Journal News for free.

We chose SPCA of Westchester as one of the organizations to create an ad for because of their stellar reputation for providing care and permanent placements for animals in need. They are also involved in countless community programs revolving around animals. I’m a huge animal person and these organizations give all of our communities and friends hope.

We met with Lisa Bonanno, Development Associate at SPCA of Westchester, and took a brief tour of the large facilities in Briarcliff Manor, NY. Lisa wanted to focus the ad on "The Lonely Hearts Club" – a new program at SPCA of Westchester that is dedicated to placing animals who are older or have special needs – both socially and physically.

After thorough research of regional shelter and animal service ads, we decided to take a surprisingly brighter and hopeful approach rather than focus on the negative. We decided to make the ad entirely from a dog's point of view.

Zach is the pooch we decided to feature. He's a 2 year old handsome fella who’s part of The Lonely Hearts Club program. So cute, he surely deserves a forever family of his own and think he would have much to say if he could, so we decided to become his voice.

The ad’s headline gives you the big story – Zach is lonely without a family and the supporting copy is his brief story of coming to SPCA of Westchester, how great they’ve been to him, how he would love to move onto his forever family, and that you should come visit him and his friends. The remaining copy tells you more about the organization, it's importance to the community, and highlights contact information for you to take further action. The SPCA of Westchester has a photographer they use on a regular basis who provided the photo. [snootydog.com] We decided to silo the dog out of the photograph and set him on a warm yellow background for high color impact in a newspaper that is mainly black and white.


We believe the ad was successful and are grateful to have been a part of the Give and Grow Program. The SPCA of Westchester loved the ad as well. It is currently on display at the front desk for everyone to see.

–Amanda Holt, Creative Director, The Byne Group

I'm Not Much of a Traveler, I Don't Go on Guilt Trips, or Do I?

I just read a really fascinating article a client forwarded to me from the NY Times today. The article makes the point that it isn't financial incentives or more information that drives consumers, but guilt. The article focuses on the secret to turning consumers green with some amazing examples on how and why a little bit of guilt works. [http://bit.ly/Green-Consumers]

I have always felt the goal of marketing and advertising should be to create an emotional connection with the viewers, and when done right it works. We love to share an experience that make us laugh, feel inspired and proud. But what about guilt, should that ever be part of the equation? I was raised in the middle, middle child, middle boomer, middle grades, sandwiched between the guilt my parents fostered in me and my kids knowing how to manipulate it. Think about how marketers have tuned in to this powerful “guilt” weapon. I read a study that when boxed cake mixes introduced the idea that customers had to add their own egg to the mix the sale of the product spiked. The study explains that people felt less guilty about not baking from scratch!

There are tons of consumer research papers on this subject. According to a 2009 paper, Measuring Existential Guilt Appeals on Donation Intention [http://bit.ly/awOsQ1] "When the audience feels existential guilt they will attempt to minimize the feeling by possibly donating to charity. But that highly intensive guilt appeals evoked anger, irritation and annoyance."

I’m happy to say that I am getting better in managing my own guilt. After all it's just a substitute emotion when you're unwilling to feel what you're really feeling and serves no useful purpose at all. Now please, tell my kids!

What are your thoughts on the subject, please share.


–Ann Byne, Principal, The Byne Group